⚠️ IMPORTANT LEGAL NOTICE: This is a template document. You should have this agreement reviewed by a qualified lawyer licensed in your province (Alberta) before using it with clients. This template does not constitute legal advice.
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Agreement Date:
1. PARTIES
SERVICE PROVIDER: Adams Web Design
CLIENT:
2. MAINTENANCE PACKAGES
⭐ Starter Package - $49/month
✓ Website hosting with 99.9% uptime guarantee
✓ Daily automated backups (30-day retention)
✓ SSL certificate management
✓ Basic security monitoring
✓ Monthly content updates (up to 1 hour)
✓ Monthly performance check
✓ Email support (24-hour response time)
✓ Domain and email management
🚀 Professional Package - $99/month
✓ Everything in Starter, plus:
✓ Monthly content updates (up to 2 hours)
✓ Weekly security scans
✓ Plugin/software updates
✓ Advanced performance optimization
✓ SEO monitoring and basic adjustments
✓ Monthly analytics reports
✓ Priority email support (12-hour response)
✓ Quarterly strategy consultation
💼 Enterprise Package - $199/month
✓ Everything in Professional, plus:
✓ Weekly content updates (up to 4 hours/month)
✓ Daily security monitoring
✓ Advanced SEO management
✓ A/B testing and conversion optimization
✓ Real-time uptime monitoring
✓ Priority phone support (4-hour response)
✓ Monthly strategy consultation
✓ Emergency support included
✓ Advanced analytics and custom reporting
Selected Package: Monthly Fee: $
3. SERVICES PROVIDED
3.1 Hosting Services
Managed web hosting with 99.9% uptime guarantee
Adequate storage and bandwidth for typical business websites
SSL certificate installation and renewal
Server-level security configuration
3.2 Backup Services
Daily automated website backups
30-day backup retention
One free restore per year (additional restores: $50 each)
Backup testing to ensure integrity
3.3 Security Services
Security monitoring and malware scanning
Software and plugin updates (if applicable)
Security patch application
Firewall configuration and management
Basic hack repair (advanced repairs billed separately)
3.4 Content Updates
Content updates include:
Text changes and corrections
Image replacements and additions
Link updates
Basic layout adjustments
Contact information updates
Note: Major redesigns, new pages, and custom functionality are not included and will be quoted separately.
3.5 Technical Support
Email support for technical issues
Browser compatibility troubleshooting
Mobile responsiveness adjustments
General website questions
3.6 Performance Optimization
Page speed monitoring
Image optimization
Caching configuration
Database optimization (if applicable)
4. SERVICES NOT INCLUDED
The following are not included and will be billed separately:
Major website redesigns or restructuring
New page creation (beyond package limits)
Custom functionality or feature development
Third-party integration setup
E-commerce product management (beyond package limits)
Content creation (copywriting, photography, video)
Advanced SEO campaigns
Paid advertising management
Training sessions (beyond included consultation)
5. RESPONSE TIMES
Priority Level
Starter
Professional
Enterprise
Emergency (Site Down)4 hours
2 hours
1 hour
High (Major Issues)24 hours
12 hours
4 hours
Normal (Updates, Questions)48 hours
24 hours
12 hours
Low (Enhancements)5 days
3 days
2 days
Note: Response times are measured in business hours (Monday-Friday, 9am-5pm MT)
6. PAYMENT TERMS
6.1 Billing
Monthly fees are billed on the 1st of each month
Payment is due within 10 days of invoice date
Accepted methods: E-transfer, credit card, automated billing
6.2 Late Payments
Payments more than 10 days late incur a 2% monthly fee (24% annually)
Services may be suspended after 15 days of non-payment
Website may be taken offline after 30 days of non-payment
6.3 Annual Discount
7. TERM AND TERMINATION
7.1 Initial Term
Initial Commitment:
7.2 Renewal
After the initial term, this agreement continues on a month-to-month basis.
7.3 Cancellation
Either party may cancel with 30 days written notice after the initial term. Client must provide notice by email.
7.4 Upon Termination
When this agreement terminates:
Client must pay any outstanding invoices
Provider will provide website files and final backup
Hosting continues for 30 days to allow migration
Email services continue for 30 days
Provider is not responsible for migration assistance beyond file delivery
8. CLIENT RESPONSIBILITIES
Client agrees to:
Provide timely access to website, hosting, and accounts as needed
Respond to Provider inquiries within 5 business days
Keep login credentials secure
Not modify website code without Provider approval
Provide content in appropriate formats for updates
Maintain appropriate insurance for their business
9. UPTIME GUARANTEE
9.1 Guaranteed Uptime
Provider guarantees 99.9% uptime monthly (excluding scheduled maintenance).
9.2 Scheduled Maintenance
Provider may perform scheduled maintenance with 48 hours notice. Scheduled maintenance windows do not count against uptime guarantee.
9.3 Service Credits
If uptime falls below 99.9% in a month:
99.0% - 99.8%: 10% monthly fee credit
98.0% - 98.9%: 25% monthly fee credit
Below 98.0%: 50% monthly fee credit
Credits do not apply to outages caused by factors outside Provider's control (DDoS attacks, third-party service failures, etc.)
10. LIMITATION OF LIABILITY
Provider's total liability is limited to the monthly maintenance fee. Provider is not liable for:
Loss of business, profits, or revenue
Data loss (despite backup services)
Third-party service failures
Hacking or security breaches (despite security measures)
Issues caused by Client modifications
Force majeure events
11. WARRANTY DISCLAIMER
Services are provided "as is" without warranties. Provider will use reasonable efforts to maintain website but cannot guarantee:
100% uptime or error-free operation
Complete security from all threats
Specific search engine rankings
Traffic or conversion levels
12. ADDITIONAL WORK
Work beyond the scope of the selected package will be:
Quoted in advance with estimated time and cost
Billed at $75 per hour for development work
Invoiced separately from monthly maintenance
Requires Client approval before work begins
13. ENTIRE AGREEMENT
This agreement represents the entire understanding between parties. Modifications must be in writing signed by both parties.